Skip to content Skip to navigation

Online Purchase Terms and Conditions

All online orders and purchases made through this Website are subject to the Terms and Conditions of Use; Holt Renfrew’s Privacy Policy and the terms and conditions outlined below. These Online Purchase Terms and Conditions may change from time to time without prior notice. Your purchase of Holt Renfrew products through this Website constitutes acceptance of these Online Shopping Terms and Conditions.

In order to make a purchase on this Website you must be a registered account holder or checkout as a guest. In either case, you must be the age of majority in your province or territory of residence and will need to provide Holt Renfrew with certain personal information so that your order can be processed. You are responsible to ensure the continued accuracy of this information. You agree to be responsible for: (a) the accuracy of all information that you provide to us, regardless of whether you register or purchase as a guest; (b) maintaining the confidentiality of any passwords or other account identifiers that you choose or that are otherwise assigned to you as a result of any registration or purchase made through the website; and (c) all activities that occur under such password(s) or account(s). Further, you agree to notify us of any unauthorized use of your password or account of which you are or become aware.

Holt Renfrew will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Online Purchase Terms and Conditions.

All prices listed are in Canadian currency and all charges will be processed in Canadian currency. Prices which may be displayed or advertised on the Website or through any other electronic communications from Holt Renfrew are subject to confirmation, do not include shipping fees and applicable sales tax, and are subject to change without notice at Holt Renfrew's sole discretion. Shipping and taxes will be displayed at checkout prior to your final order submission. Holt Renfrew reserves the right to limit the quantities of certain products which you can purchase through the Website and some items viewed on the Website may be unavailable for purchase online. Merchandise in your “shopping bag” is not reserved. Holt Renfrew may cancel orders and refund customers' payment because of pricing errors, unavailability of inventory or for any other reason. Once your order has shipped, you will receive a shipping confirmation email and your credit card will be charged. Orders will ship from various fulfillment centres across Canada. Orders cannot be shipped to addresses outside Canada or freight forwarding addresses. Priority shipments cannot be delivered to post office boxes. Shipping windows are estimates and delivery times are not guaranteed as orders may experience unexpected delays. Holt Renfrew will not be responsible for any delays in delivery. For more information, please refer to our Shipping Policy.

Merchandise purchased through this Website may not be purchased or used for any purpose that is unlawful, misleading or deceptive. Orders which circumvent or abuse shipping thresholds, available complimentary shipping promotions or any other promotional offers may be refused or cancelled at Holt Renfrew's sole option. Holt Renfrew may cancel or refuse to process orders that it reasonably believes include merchandise intended to be re-sold by the purchaser. Further, Holt Renfrew may refuse any order that it reasonably believes has been placed by a customer who has violated these terms and conditions in the past.

If you have ordered a product by mistake, you may cancel the order by calling Holt Renfrew Customer Care at 1-844-922-HOLT (4658) or sending an email to, where we will make reasonable efforts to accommodate the request. Provided that it is not marked as “Final Sale”, merchandise purchased through this Website (excluding gift cards) may be returned in accordance with Holt Renfrew’s return policy. For more information, please refer to our Returns Policy.

Merchandise may be purchased using an accepted credit card. For security reasons and to prevent fraud: (i) Holt Renfrew may suspend the use of all or some gift cards on this website and (ii) all orders for products placed through this Website will only be accepted by Holt Renfrew if the name and address to which the credit card is to be billed corresponds to the name and address that is registered with the purchaser’s credit card provider. If the information does not correspond or if Holt Renfrew reasonably suspects a fraudulent transaction, your order may be declined by Holt Renfrew even though the transaction may have been pre-authorized by your financial institution. If this happens, the dollar amount of the order may not be available for other use on your credit card until it is credited back to your account, which may take between three to five business days (more for international credit cards). Holt Renfrew may in its sole discretion, and without any liability, restrict or terminate your access to this Website at any time without prior notice. For more information, please refer to our Payment and Billing Policy.

Updated July, 2018