GTA stores are temporarily closed, shop safely & easily via curbside pick up, virtual appointments, the phone, and more | LEARN MORE
This Privacy Notice explains how Holt, Renfrew & Co., Limited and its related companies and affiliates - Holt Renfrew Holdings Limited and Selfridges Group Limited (“Holt Renfrew”) - collect, use, disclose and otherwise process Personal Information. (defined below)
This Privacy Notice describes the Personal Information we may collect from you, the reason we collect it, how we use it and with whom we may share it.
If you would like to know what choices you can make about your Personal Information, jump to Your Choices.
Updates to This Privacy Notice
We may make changes to this Privacy Notice, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Privacy Notice, we will notify you by posting the updated Privacy Notice on our website, and we will update the effective date at the end of this Privacy Notice.
When does this Privacy Notice apply?
This Privacy Notice applies to the Personal Information we collect and use when you:
visit us in person at one of our retail locations or cafes,
make a purchase directly from us, or from one of our on-premises independent luxury brand partners,
attend one of our events or participate in a promotion and/or contest, and
communicate with us by telephone, email, social media or other means.
Many of your favourite luxury brands are sold by independent retailers operating within Holt Renfrew stores (in retailer-branded boutiques). This Privacy Notice does not apply to the privacy practices of these independent retailers as they have their own privacy policies that govern their use of your information. Holt Renfrew may also have access to the information you share with these retailers as they utilize Holt Renfrew’s point of sale system. This Privacy Notice will apply to our use of that information.
COLLECTION AND USE OF PERSONAL INFORMATION
Personal Information is information about an identifiable individual. It does not include your business contact information when used for business related communications, or anonymous or aggregate information which does not identify you.
For the most part, Holt Renfrew collects information about you when you give it directly to us. For example, when you set up a Holt Renfrew profile, make a purchase, participate in an event, promotion or contest or reach out to us. Like many companies, we automatically collect technical data when you interact with our websites and other technologies. You can learn more how we collect and use Personal Information in the following sections.
SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES
We generally identify to whom, and for what purposes, we disclose your Personal Information, at the time we collect such information from you and obtain your consent to such disclosure – unless disclosure without consent is permitted or required by law.
In addition, we may transfer your Personal Information to service providers that are assisting us with permitted purposes. We ensure that those service providers are subject to appropriate privacy standards. You can learn more about how we share Personal Information in the following sections.
SECURITY AND STORAGE OF PERSONAL INFORMATION
The security of your Personal Information is important to us. We use commercially reasonable security measures to protect your Personal Information against unauthorized use, access, modification, destruction or disclosure. We require our third party service providers to use similar safeguards to those we use. In some cases, we also rely on you to safeguard your Personal Information. You can learn more about how we collect and use Personal Information in the following sections.
You have choices about how your Personal Information is collected and used.
Opting out in this manner will not prevent advertising from appearing online, but such advertising will not be targeted based on your activities and interests
Opt-out from receiving Holt Renfrew eNewsletters and other promotional emails from Holt Renfrew
If at any time you would like to stop receiving promotional emails from Holt Renfrew, you may unsubscribe from receiving Holt Renfrew promotional emails at any time by clicking “unsubscribe” in an email. Or by contacting us at: firstname.lastname@example.org
Please note Holt Renfrew may still send you non-promotional emails regarding our business relationship.
Opt-out of sharing geolocation information
You may choose not to provide your location to us by customizing your mobile device settings to prevent sharing of location information. You may also prevent the sharing of device location information by disabling Bluetooth on your device, turning your device on to “airplane mode” or turning your device off.
If you opt-out or disable the geo-location function, some features of our websites may not function properly (i.e. If you reside in Quebec, you may need to manually select French as your language preference rather than French automatically displaying).
You can update your online profile by logging into your Holt Renfrew account. Please note if you update your information through our website, the update will only take effect following your next online purchase.
Holt Renfrew, Attn: Chief Privacy Officer 60 Bloor Street West, Suite 1100 Toronto, ON M4W 3B8
RESOLVING YOUR CONCERNS
Holt Renfrew is committed to treating you with the greatest respect and consideration, and providing the highest level of service. If you have any complaints, questions or concerns about this Privacy Notice or our privacy practices, please follow the escalation process below:
In most cases, privacy questions and concerns can be resolved at store level. Our store management team should be able to assist you with your questions and/or concerns.
If your questions and/or concerns have not been resolved to your satisfaction, feel free to contact Holt Renfrew’s Privacy Office as follows: