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Shipping Policy

Holt Renfrew is pleased to offer shipping anywhere in Canada via UPS. We are unable to ship to P.O. Boxes. Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer. We will do our very best to minimize delays.

Shipping Rates and Times

As a result of COVID-19, there may be order processing and delivery delays.

Shipping Option Delivery Time Cost
Standard Ground 3-7 business days* Under $100: $10
Over $100: Free**
Express 2-3 business days* $15
Priority 1 business day* $25

*Plus applicable processing and handling time. Please note, remote area deliveries may experience longer shipping times.

**Please note that we reserve the right to amend shipping rates at any time, without notice.

Delivery

***Shipping windows are estimates and delivery times are not guaranteed as orders may experience unexpected delays (e.g., traffic, weather, additional payment analysis, etc.). Please allow extra time for deliveries to remote markets. When ordering, a phone number is required for the destination shipping address so our carriers can contact the recipient if required. Delivery is only available Monday through Friday, not including federal and provincial statutory holidays.

A signature will be required for orders over $350 unless you have elected to permit UPS to deliver packages without obtaining a signature. As a precautionary method due to COVID-19, an acknowledgement from the person who receives the package may be collected in lieu of a signature at the time of delivery. In such cases, the acknowledgement by the person who received the package at the delivery address will be taken as proof of delivery. If a shipment notice is left at your door, you must collect items from the designated UPS pick up location within the pick-up window to avoid your order being returned to Holt Renfrew. We are unable to change the shipping address once your order has been submitted. Holt Renfrew will not be liable for loss of any package(s) for which a delivery signature or acknowledgement was not obtained in accordance with customer’s instructions to UPS.

Tracking Your Order

We will send updates regarding the status of your order to the email address you provided when placing your order, including when your item(s) ship. You can also view your order status by logging into your account if you checked out as a Registered User.

Availability

Shipping is subject to product availability. In exceptional cases, where inventory for select items is no longer available, that item may be removed from your order and all other items will be shipped. Refer to your shipment confirmation email to review all items shipped and the amount charged to your card. Depending on the size of your items and fulfillment location, you may receive your order in multiple packages. Check your tracking information in your shipping confirmation email to determine if you should expect multiple shipments.

Restrictions

Certain aerosols and alcohol-based products, such as fragrances and nail polish, are considered hazardous materials by Transport Canada, and must be shipped using Standard Ground shipping. Perishable food items may also be subject to shipping restrictions.